Frequently Asked Questions
How can I select a pump?
Use the configurator if you do not yet know what pump you need: Specify your requirements in the selection window and drag the mobile point on the graph to the desired operating point (pressure p/flow Q).
Alternatively, enter values for pressure and flow directly into the fields on the edge of the chart. All eligible models to choose from are then displayed. If you choose one of these models it will start the actual ordering process. If you already know which pump you need, select the tab products from the desired model and start directly with the order.
I am not sure regarding the design and the configuration of the pump. Can I get some advice?
Please contact us. We would be pleased to support you regarding your selection and the correct configuration. For this, please use any of our communication channels: the chat at the bottom of your screen, calling our hotline directly, or using the call / Videocall features in our chat.
What can I do if I need a pump configuration, which is not shown in the webshop?
The webshop includes a limited selection of ecosmart pumps. In case none of the pumps match your requirements, please contact us. Many more variants are available from LEWA.
Why can I get only ecosmart pumps from the webshop?
LEWA is an expert for customized manufacturing. We prefer direct communication with you in order to adapt the pumps and systems exactly to your requirements. Therefore we have limited our pump shop offer to a few, pre-configured ecosmart pumps.
Is the quality equivalent to the usual high LEWA standards?
Yes, of course. Each pump will be designed, manufactured and tested according to your selection.
What exactly happens after the order has been placed?
First you will receive an email as acknowledgement of receipt to the email address you have registered. Please check your mailbox. Within the next working days an order confirmation will be sent to you by email as well. With the receipt of the order confirmation the purchase contract is concluded. We explicitly reserve the right for acceptance of your order.
Do I receive an invoice for my purchase order?
Yes. For orders with advance payment and down payment the invoice will be sent with the order confirmation. Otherwise the invoice will be sent at time of dispatch of goods. For more information please refer to the payment and delivery terms.
What is the delivery time?
For a total order quantity of up to 5 pumps the goods are ready for delivery ex works Houston within a maximum of 10 working days after order confirmation and receipt of payment in case of advance payment and down payment. For an order quantity of 6 pumps and more, we reserve the right to review and confirm the delivery time with the order confirmation. However, the delivery time is maximum 8 weeks after receipt of payment. (Incoterms 2010 CPT named place of destination / airport) The time for transportation varies depending on the State, Province, Country, etc.. The shipment will be carried out by DHL.
How is the customs clearance carried out?
LEWA issues the required customs documents. The consignee is responsible for import customs clearance and onward-carriage.
Can I get the same prices as stated also via my local LEWA partner or sales agent?
No. Please understand that only a lean, web-supported order processing leads to these webshop prices.
What kind of payment is accepted in the online webshop?
As a payment method, we accept credit cards, processed through PayPal, and adhere to PayPal's terms and conditions. In the case of traditional payment, a purchase contract is only concluded with the subsequent order confirmation. The order amount must then be paid via bank transfer. Please refer to the invoice for payment details.
What are the bank details?
For payment details please refer to the invoice.
Is purchasing in the webshop safe? Is my data protected?
Your data is encrypted for transfer and saved for the purpose of the business transaction only. For details please refer to the privacy policy.